Jackson Hole Mountain Resort, WY, Reports Successful Winter | Limit capacity provided excellent customer experience

Credit: JHMR

The reservation system and the capacity limitation provided an excellent customer experience, the winter events were a great success

Jackson Hole Mountain Resort (JHMR) is pleased to announce the end of another successful winter season. The 2021-22 season ended April 10 with 334 inches of total snowfall, below JHMR’s average of 500 inches over the past five years.

Despite a slow start to snow, JHMR was able to open on time due to increased snowmaking capacity and overnight grooming. JHMR operated the fully scheduled 137-day season, opening on Thanksgiving Day 2021 and operating daily through April 10, 2022.

The Bridger Gondola, Casper Elevator, Marmot Elevator, Thunder Elevator and Sublette Elevator opened on Saturday, December 18, 2021. The aerial tramway opened its doors on Tuesday, December 21, 2021, in time for the holidays. Tram wait times were significantly shorter than in previous years, with an average wait time of 16 minutes for the season, according to JHMR app JH Insider.

JHMR has implemented a reservation system and limited capacity on the mountain for the second consecutive year with an advanced ticket sales system and reservations required for Ikon and Mountain Collective passholders. These practices have allowed visits to be spread throughout the season and will continue in the 2022/23 season.

“Our capacity management strategy through advanced ticket sales and reservations has dramatically improved the customer experience. Although it was a year with below average snow, we were still able to run two amazing events, the Natural Selection Tour and Kings & Queens of Corbet’s. To end the season on a high, we brought back the famous Jackson Hole Rendezvous festival for the first time since 2019.”

– JHMR President, Mary Kate Buckley

JHMR will begin construction of employee housing this month that will accommodate 90 employees during the 2023-24 season. JHMR has many summer projects planned, including the extension of artificial snow cover, the improvement of the terrain and the expansion of clearings. JHMR will also replace its Thunder quad chairlift with a faster and more powerful detachable quad chairlift before the 2022-23 season.

JHMR is looking forward to bringing the Aerial Tramway back to its lineup of summer operations, along with the Bridger Gondola, Sweetwater Gondola, Teewinot Chairlift, Jackson Hole Bike Park, Via Ferrata, and more.


Comments are closed.